It's time to reinvent management. You can help.
So often, we set our company policies with a desire to balance customer interests against our own. But what if we designed a company to be completely customer focused?
Story by Michael Wilkes on November 11, 2011
If value chains are being transformed into value networks and hierarchies turn into collaborative communities, will traditional sales still be effective?
Hack by andreas uthmann on June 2, 2011
When a customer interacts with your brand you’ll want to have enough information available to provide them with a great experience.
Story by Peter Davidson on July 3, 2018

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